Frequently Asked Questions
Everything you need to know about your MENAGERIE Intimates experience.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Our intimates are designed with precision tailoring, so we recommend measuring your bust, waist, and hips to ensure the perfect fit before placing an order.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, unwashed, and in their original packaging with all tags and hygiene seals intact. Returns must be initiated within 14 days of delivery.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days. Tracking information is provided via email once your order ships.
How should I care for my MENAGERIE Intimates?
To preserve the delicate fabrics and lace, we recommend hand washing in cold water with a mild detergent. Always lay flat to dry and avoid machine drying or dry cleaning.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer discreet packaging?
Yes, all orders are shipped in plain, unmarked outer packaging to ensure your privacy. The return address will list our fulfillment center rather than our full brand name.